Refund & Returns Policy

At EKAR Furniture, we stand behind every piece we manufacture. Because we specialize in high-value bespoke and container-load furniture, our policy is designed to fully protect your investment.

1. Damaged on Arrival (Sea Freight / Air Freight)

All outgoing shipments are fully covered by cargo insurance. If any item arrives damaged due to transit:

• Take clear photos and videos of the damage immediately upon unpacking.
• Notify your dedicated EKAR account manager within 48 hours of customs clearance or delivery.
• We will arrange one of the following at no additional cost: free replacement parts shipped by express, a partial refund to cover local repair costs, or full reproduction and re-shipment of the damaged item.

2. Quality Guarantee & Structural Warranty

All EKAR Furniture products are covered by a 3-Year Structural Warranty, which includes: solid hardwood frames, metal joinery and hardware, and stone/marble top structural integrity.

Normal wear of upholstery fabric, leather surface, and cushion compression is excluded from the warranty.

3. Order Cancellations

For bespoke, custom-dimension, or bulk B2B orders:

• Cancellations must be submitted within 72 hours of deposit payment confirmation.
• Once production has commenced, deposits are non-refundable.
• For standard-collection items not yet entered production, a cancellation fee of 10% of the deposit applies.

4. How to File a Claim

Email: info@ekarfurniture.com
Please include your Order Number, photos/videos of the damage, and a brief description.
Our team guarantees a response within 12 business hours.